A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Understanding the Conflict Management Model
Conflict Management Case Studies
Strategies for success
LERN online courses are through our US partner - The Learning Resource network - the world's largest adult education lifelong learning organisation - with over 1,000 partner members.
Please note while this course is online it has a start and finish date.