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Conflict Management (LERN Certificated Online Course

Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.


A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.

 Unit 1

Understanding Conflict

  • Definition of conflict.
  • The up side of conflict.
  • Describe performance expectations related to conflict.

 Unit 2

Understanding the Conflict Management Model

  • Using the model
  • Dialog for a conflict conversation
  • When to take action and address a conflict situation

 Unit 3

Conflict Management Case Studies

  • Review of real world cases
  • Analyze and evaluate the cases

 Unit 4

Strategies for success

  • Creating a standard of performance
  • Creating your own dialog
  • Applying the model

LERN online courses are through our US partner - The Learning Resource network - the world's largest adult education lifelong learning organisation - with over 1,000 partner members.

Please note while this course is online it has a start and finish date.

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