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Terms and Conditions

Enrolment Info - You Must Be At Least 16 to Enrol in Courses

You can enrol via this website, phone us on 04 385 8919 or register in person at our office at the Wellington High School. Some courses have pre-requisites that you need to do before you can enrol in the next level – check the course description.

All fees include GST and are paid when you enrol. You can do this online by credit card or Internet banking – please make the bank transfer within three days. Some courses may have extra costs, which are listed on the course description and on your receipt. If you have not paid your course in full prior to it starting, we reserve the right to cancel your enrolment and keep 50% of the course fee.

We need a minimum number enrolled for courses to go ahead so enrol early to avoid disappointment. Receipts and course instructions are emailed to you when you pay, so a correct email address is essential. Please let us know if there are any mistakes or if you later change your contact details. (Please check Spam, Trash & Promotions folders for our emails).

If a course is full, you can join the waiting list by clicking on the link next to the course info. Putting yourself on a waitlist only registers you for that particular course, not for other versions of the same course. We’ll contact you if a place comes up and, if we get enough interest, we can sometimes set up extra courses.

Withdrawals and Refunds

If we cancel a course, you receive a full refund. If you cancel your enrolment more than 7 days before the course is due to commence, you'll get an 80% refund. We keep 20% for administration costs. During the week before the course starts, cancellations qualify for a 50% refund only. There are no refunds or transfers 72 hours before the course starts.


Transfers may be available to another course if application is made 3 days prior to the course commencing. No transfers will be permitted within 3 days (72 hours) of the course commencing as we finalise courses at this time. If you do transfer your course then the normal cancellation policy will apply for subsequent withdrawals. This means that if you transfer more than seven days from your course start and then subsequently cancel from the course you have transferred to, you will receive an 80% refund. If you transfer during the week before your course starts, up to three days prior to your course starting, and then you subsequently cancel out of the course you have transferred to, you will be eligible for a 50% refund. If you contact us at least 3 days in advance and wish to transfer your enrolment to another person, then so long as you can provide all of their necessary details, this is permissible. Transfers can only be made between courses in the same calendar year. We can only transfer you once per enrolment.

No refunds or transfers will be made for withdrawals made within 72 hours of the course start time, on the day the course is due to start, or once it has begun.

Right to Cancel Enrolment

The Director reserves the right to refuse or to cancel the enrolment of any course participant for any reason whatsoever at any stage of the course. CEC staff, acting under authority of the Director, also have the right to refuse or cancel the enrolment of any course participant for any reason whatsoever at any stage of the course.

No Right to Start a Course After the First Two Classes

If you miss the first two classes of a course (or in some cases you must attend the first class as it is compulsory) then you may not be allowed to enter the course. In such cases it is up to CEC to determine if you can enter the class.

Cancelling Due to Absent Tutor

Sometimes a tutor is unable to make a class due to illness or other unexpected events. We will do our best to find a suitable relief tutor, however if we cannot, then we may have to postpone that class and add another session. Alterantively, we may have to cancel and refund any course sessions we are unable to deliver. We will notify you as soon as we possibly can.


When you enrol on to a waitlist you are only enrolled for that specific instance of the course e.g. if you enrol on the waitlist in a class on Tuesday evening at 5.30pm-7.30pm that is the only class you are on the waitlist for. If we have the same subject offered on a different time and/or day then that is a separate instance with a separate waitlist. We do not carry waitlists over from one calendar year to the next i.e. if you are on a waitlist in 2024 then you are not automatically put on the waitlist for 2025. CEC reserves the right to manage waitlists at its discretion.

Minimum Course Numbers and Course Cancellations

All courses need a minimum number to go ahead. If your course does not have enough enrolments, we regret that we will have to cancel and will let you know by email. Please check your emails regularly. Please check your spam folders a sometimes our emails can go into these.

Courses are usually cancelled, when necessary, 2-3 working days prior to the scheduled start date. If a course is cancelled, we may transfer you to the next one available or you'll receive a full refund. If you are transferred and the new dates don't suit, a full refund will be made but please let us know immediately.

Course Payment

Payment can be made by credit card or by Internet banking at the time of enrolment. Bank transfers must be made within 3 working days or your registration may be cancelled without communication from us. You may also enrol and pay at our office at Wellington High School. We do not accept cheques and if you wish to pay at our office in cash - then it must be the exact amount, as we hold no change. While we make refunds to credit cards immediately, it is up to your bank how quicxkly they process the money back on to your card. With refunds to bank transfers, these take longer as they are made during the school weekly payment cycle.

Change of Details

Please let us know any change of email, phone numbers or address in case we need to contact you. We will contact you using the details we hold on file. It is your responsibility to ensure these are accurate and up-to-date.


Receipts and course instructions are emailed to you at the time of enrolment. If you have not received these emails please check your spam folders. Please read the information carefully to ensure the details are correct and diary the dates and times. Any additional information or items to bring to the course will be listed on your course instructions. If you have enrolled and not received anything from us, please contact us.

Course Reminders

While we do email out a course reminder as a courtesy, it is solely your responsibility to ensure you are at you course at the correct time and date.


We offer courses where you attend with other participants and a tutor in a "live" classroom scenario. We do not permit you to attend remotely if you are away for part of the course. You must attend the class to get the lesson and any associated hand-outs. We may choose to take courses online due to Covid lockdown, but this is the primary reason for us allowing a course to operate online.

Tutoring Approach

Our courses are facilitated by a diverse array of passionate subject experts, some of whom may not have formal training in education. Drawing from varied life experiences and backgrounds, their instructional approach reflects a broad spectrum of perspectives and influences. As our programs cater to adults and are led by adults, participants may encounter language, humour, expressions, and viewpoints that differ from their own. While ensuring your comfort and satisfaction is paramount to us, we encourage understanding that our tutors are integral members of our community, mirroring its diversity and richness.

Enrolment of Children and Young Adults - You Must Be 16+

Please note that children and babies are not permitted to attend classes with their parents/caregivers under any circumstances. Community Education courses are for adults. You must be at least 16 to enrol in our courses. Secondary school students from 16 years old, may only attend TEC-supported courses with the permission of the Director and their school Principal. It is the student who must get this written permission from their Principal (not the CEC).

Course Attendance

It would be appreciated if you could advise your tutor or the CEC office if you are unable to attend a session. Please note it is not possible to make up missed classes by joining sessions in similar courses. It is also not possible to send another person in your place, nor to attend remotely.

Government Subsidised Courses & Free Courses

Some of our courses are subsidised by the Tertiary Education Commission for permanent residents and New Zealand citizens and a minimum of 80% attendance is required. You will also be asked to provide proof of your citizenship or residence status and your ID at your first course - original copy of birth certificate or passport + Driver's Licence for ID. Free courses - you must be a NZ citizen or resident to attend our free courses and you must show photo ID to be able to enter the course. If you book a place in any of our free courses and do not attend, you may not be able to have a place in another free course. If you have already failed to attend a booked place in a free course we may cancel your enrolement if you enrol in another free course.

COVID 19 & Other Illness Impacting Your Course Attendance

Please do not come to your course if you are unwell or showing cold and flu type symptoms. As with any illness, this may cause you to miss a session or two of your course and this does not entitle you to transfer or to any refund.

Course Certificates

Electronic certificates are issued on request to those who have attended 80% of the sessions of a course (usually 6 out of 8 classes). If you require a paper certificate, you can request this from the CEC office for a fee of $10. CEC reserves the right to withhold issuing a certificate for any reason whatsoever. A key reason we will not issue a certificate is if you have not attended the required 80%.


You can park in the school car park on weekends and evenings (from 4.30pm), but space is often limited. There’s no parking for Monday to Friday day-time course English participants. Please lock your car and do not leave valuables in it.


  • Fire - If the bell rings continuously, evacuate the buildings immediately. Follow your tutor’s instructions and assemble outside the CEC office.
  • Earthquake - “Drop, cover, hold” and follow your tutor’s instructions regarding evacuation.
  • School Lockdown - If your tutor instructs you to go into lock down please follow their instructions.

Disability Access

We will make any resonable accomodations we can to support your learning with the CEC. If you have any special requirements, please let us know in advance so we can let you know if there is anything we can do to help and to make things as easy as possible.

Photographs, Video & Marketing

We reserve the right to use any video or photographs of participants doing our courses in our marketing and promotional material, including but not limited to, social media and advertising, unless you expressly prohibit us from doing so. While we often use genuine images of things you will make and do in many courses, we also use some stock images. These are used as visual supports to some courses and are representative of the subject and not indicative of the specific items you will see and make during your course.

Right to Change Terms & Conditions

CEC reserves the right to change these Terms and Conditions at any stage and for the changes to take immediate effect.

Public Transport

The nearest bus stop for Wellington High School is by the blue building on Wallace Street at Massey University. Buses from the city which use this route are numbers 3 and 18e.

No Smoking/Vaping

You can’t smoke nor vape anywhere at any time on the school premises.

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