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What You Need To Know - Terms & Conditions

Where we are and when we’re open

We’re located at Wellington High School, 249 Taranaki Street, Mt Cook. The main entrance to the school is at the traffic lights at the intersection of Taranaki and Bidwill Streets.

When courses are running, our office is open on Mondays and Fridays from 9am to 4pm and Tuesdays to Thursdays from 9am to 7.45pm.

At other times, we’re open Mondays to Fridays from 9am to 4pm. We close mid-December for the holidays.

2019 Term Dates

Enrolment Info

You can enrol via this website, phone us on 04 385 8919 or register in person at our office at the High School. Some courses have pre-requisites that you need to do before you can enrol in the next level – check the course description.

All fees include GST and are paid when you enrol. You can do this online by credit card or internet banking – please make the bank transfer within three days. Some courses may have extra costs, which are listed on the course description and on your receipt. If you have not paid your course in full prior to it starting we reserve the right to cancel your enrolment and keep 50% of the course fee.

We need a minimum number for courses to go ahead so enrol early to avoid disappointment. Receipts and course instructions are emailed to you when you pay, so a correct email address is essential. Please let us know if there are any mistakes or if you later change your contact details.

If a course is full, you can join the waiting list by clicking on the link next to the course info. We’ll contact you if a place comes up and, if we get enough interest, we can sometimes set up extra courses.

Withdrawals and Refunds

If we cancel a course, you receive a full refund. If you cancel your enrolment more than 7 days before the course is due to commence, you'll get an 80% refund. We keep 20% for administration costs. During the week before the course starts, cancellations qualify for a 50% refund only.


Transfers may be available to another course if application is made 3 days prior to the course commencing. No transfers will be permitted within 3 days (72 hours) of the course commencing as we finalise courses at this time. If you do transfer your course then the normal cancellation policy will apply for subsequent withdrawals. This means that if you transfer more than seven days from your course start and then subsequently cancel from the course you have transferred to, you will receive an 80% refund. If you transfer during the week before your course starts up to three days prior to your course starting and then you subsequently cancel out of the course you have transferred to, you will be eligible for a 50% refund. If you contact us at least 3 days in advance and wish to transfer your enrolment to another person, then so long as you can provide all of their necessary details, this is permissible. Transfers can only be made between courses in the same calendar year. We regret that transfers cannot be made to courses in the following year. We can only transfer you once per enrolment.

No refunds or transfers will be made for withdrawals made on the day the course is due to start or after it has begun.

Government-subsidised Courses

The Tertiary Education Commission (TEC) supports our NZ Sign Language, te reo Māori and ESOL courses, so fees are reduced for NZ citizens and residents (you have to provide proof e.g. a passport or residence visa). So we can meet our TEC funding requirements, you must attend at least 80% of the sessions.

Right to Cancel Enrolment

The Director reserves the right to refuse or to cancel the enrolment of any course participant for any reason whatsoever at any stage of the course. CEC staff, acting under authority of the Director, also have the right to refuse or cancel the enrolment of any course participant for any reason whatsoever at any stage of the course.

No right to start a course after the first two classes

If you miss the first two classes of a course (or in some cases you must attend the first class as it is compulsory) then you may not be allowed to enter the course. In such cases it is up to CEC to determine if you can enter the class.

Cancelling Due to Absent Tutor

Sometimes a tutor is unable to make a class due to illness or other unexpected events. We will do our best to find a suitable relief tutor, however if we cannot then we may have to postpone that class and add another session. We will notify you as soon as we possibly can.


When you enrol on to a waitlist you are only enrolled for that specific instance of the course e.g. if you enrol on the waitlist in a class on Tuesday evening at 5.30pm-7.30pm that is the only class you are on the waitlist for. If we have the same subject offered on a different time and/or day then that is as separate instance and if you want to be on the waitlist for that instance then you need to enrol on that specific waitlist. We do not carry waitlists over from one calendar year to the next i.e. if you are on a waitlist in 2019 then you are not automatically put on the waitlist for 2020. CEC reserves the right to manage waitlists as it chooses.

Minimum Course Numbers and Course Cancellations

All courses need a minimum number to go ahead. If your course does not have enough enrolments, we regret that we will have to cancel and will let you know by email. Please check your emails regularly. Please check your spam folders as sometimes our emails can go into these.

Courses are usually cancelled, when necessary, 2-3 working days prior to the scheduled start date. If a course is cancelled, we may transfer you to the next one available or you'll receive a full refund. If you are transferred and the new dates don't suit, a full refund will be made but please let us know immediately.

Course Payment

Payment can be made by credit card or by Internet banking at the time of enrolment. Bank transfers must be made within 3 working days or your registration may be cancelled without communication from us. You may also enrol and pay at our office at Wellington High School. We do not accept cheques.

Change of Details

Please let us know any change of email, phone numbers or address in case we need to contact you. We will contact you using the details we hold on file. It is your responsibility to ensure these are accurate and up-to-date.


Receipts and course instructions are emailed to you at the time of enrolment or posted out on request. If you have not received these emails please check your spam folders. Please read the information carefully to ensure the details are correct and diary the dates and times. Any additional information or items to bring to the course will be listed on your course instructions. If you have enrolled and not received anything from us please contact us.

Course Reminders

While we do email out a course reminder as a courtesy, it is solely your responsibility to ensure you are at you course at the correct time and date.


We offer courses where you attend with other participants and a tutor. If you elect not to come to one or more of your scheduled classes then we cannot guarantee that our tutors will send you any hand-outs or catch you up. You must attend the class to get the lesson and any associated hand-outs.

Enrolment of Children and Young Adults

Community Education courses are for adults. You must be over the age of 16 to enrol in our courses. If you are under 16 years old we reserve the right to cancel your enrolment. Secondary school students may only enrol in TEC-supported courses with the permission of the Director, the TEC and their school Principal.

Please note that children are not permitted to attend classes with their parents/caregivers under any circumstances.

Course Attendance

It would be appreciated if you could advise your tutor or the CEC office if you are unable to attend a session. Please note that it is not possible to make up missed classes by joining sessions in similar courses. It is also not possible to send another person in your place.

Government Subsidised Courses

ESOL, te reo Māori and NZ Sign Language courses are subsidised by the Tertiary Education Commission for permanent residents and New Zealand citizens and a minimum of 80% attendance is required. You will also be asked to provide proof of your citizenship or residence status on enrolment.

Course Certificates

Electronic certificates are issued on request to those who have attended 80% of the sessions of a course (usually 6 out of 8 classes). If you require a paper certificate, you can request this from the CEC office for a fee of $10. CEC reserves the right to withhold issuing a certificate for any reason whatsoever.


You can park in the school car park on weekends and evenings (from 4.30pm), but space is often limited. There’s no parking for Monday to Friday day-time course English participants. Please lock your car and do not leave valuables in it.


Fire - If the bell rings continuously, evacuate the buildings immediately. Follow your tutor’s instructions and assemble outside the CEC office.

Earthquake - “Drop, cover, hold” and follow your tutor’s instructions regarding evacuation.

School Lockdown - If your tutor instructs you to go into lock down please follow their instructions.

Disability Access

We don’t want anything to get in the way of you enjoying your course. If you have any special requirements, please let us know in advance so we can make things as easy as possible.

Feedback and Photographs

We reserve the right to use any feedback or photographs in our marketing and promotional material, including but not limited to, social media and advertising, unless you expressly prohibit us from doing so.

Right to Change Terms & Conditions

CEC reserves the right to change these Terms and Conditions at any stage and for the changes to take immediate effect.

Privacy Statement

We collect personal information from you, including information about your:
- name
- contact information
- billing or purchase information

We collect your personal information in order to:
- enrol you in our courses and have you learn with us

Besides our staff, we share this information with:
Ministry of Education, The Tertiary Education Commission and ACE Aotearoa (if you are on a government subsidised course).

We keep your information safe by storing it securely and only allowing appropriately trained staff and relevant government authorities to access it.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at, or 04 385 8919, or PO Box 4035, Wellington.

Public Transport

The nearest bus stop for Wellington High School is by the blue building on Wallace Street at Massey University. Buses from the city which use this route are numbers 3 and 18e.

No Smoking

You can’t smoke anywhere at any time on the school premises.

Contact Details
Postal address:PO Box 4035 Wellington 6140
Telephone:04 385 8919

CEC Administration Staff

Director: Nigel Sutton
Deputy Director: Robyn Hambleton
Co-ordinator: Frances Poff
Enrolment and Financial Administrator: Karen Thompson
Caretaker: Jaden Killalea